Terms of Service

Welcome to Remove.tech! By using our website and services, you, the Customer, agree to comply with and be bound by the following terms and conditions. These terms govern your use of the Remove.tech website, the services provided, and any other related agreements. This website is owned by RemoveLabs GmbH, 1030, Vienna, Austria, and is associated with the domain name remove.tech.

Acceptance of Terms: By accessing and using the Site and Services, the Customer agrees to be bound by this Agreement. If the Customer disagrees with any part of the terms, they must immediately stop using the Site.

Modifications: Remove.tech reserves the right to modify these terms at any time. Changes will be effective upon posting on the Site. Continued use of the Site and Services constitutes acceptance of the modified terms.

Registration and Accounts: Customers must complete the registration process to use the full features of the Site. This includes providing a valid email address and other required information. Customers are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.

Site Services: Remove.tech offers various services related to the protection of intellectual property and other legal and technological services. The scope of services provided is determined by the Customer's subscription plan.

Subscription and Payment: If not other stated in the order form or if there is no order form (creator protection), services are offered on a subscription basis, with payments made in advance according to the selected plan (monthly, quarterly, semi-annual, or annual). Subscription renews automatically unless cancelled by the Customer at least 5 days before the end of the term for monthly, quarterly, and semi-annual plans, and 30 days before the end of the term for annual plans. The subscription fee will increase by 5% annually to account for inflation.

Refund and Cancellation Policy: No refunds are provided for mid-term cancellations. To cancel an account, the Customer must notify Remove.tech at least 5 days before the end of the subscription term for monthly, quarterly, and semi-annual plans, and 30 days before the end of the term for annual plans via email (hello@remove.tech). Data is deleted upon account cancellation, and this deletion is final.

Use of Services: The Customer agrees to use the Services solely for lawful purposes and in compliance with this Agreement. Unauthorized use, including sharing accounts or using the Services for illegal activities, is prohibited.

Intellectual Property: All intellectual property on the Site is owned by Remove.tech unless otherwise stated. Customers may not reproduce, distribute, or create derivative works from any content on the Site without explicit permission from Remove.tech.

Confidentiality: Customers must maintain the confidentiality of any confidential information provided by Remove.tech and use it only for the intended purpose.

Limitation of Liability: Remove.tech is not liable for any indirect, incidental, or consequential damages arising from the use of the Site or Services. In cases where Remove.tech is found liable, the maximum liability is limited to USD 10,000. The Customer understands and agrees that Remove.tech is not liable for any damage resulting from the removal of any content or infringement that was not correct to remove.

Indemnity: Customers agree to indemnify and hold Remove.tech harmless from any claims, damages, or expenses arising from their use of the Services or breach of this Agreement.

Governing Law and Disputes: This Agreement is governed by the laws of Austria. Any disputes arising from this Agreement will be resolved through negotiations or, if necessary, in the courts of Vienna, Austria.

Termination: Remove.tech may terminate this Agreement and the Customer's access to the Services at any time for breach of the terms or other valid reasons. Upon termination, the Customer must cease all use of the Services.

Use of Customer Information: We reserve the right to use publicly accessible photos and the customer's name for advertising purposes.

User Accounts: Each User account is personal to each User and their credentials must be kept secure and confidential at all times. The Customer acknowledges and agrees that Users are responsible for any failure to safeguard their accounts or allowing any third party to access the Site through unauthorized use.

Accuracy of Information: The Customer is responsible for the timely preparation, delivery, accuracy, and completeness of all required documentation, instructions, and other information provided to Remove.tech or inputted into the Site in connection with the Services.

Service Quality: Remove.tech shall ensure that the Site and Services are operated and performed in accordance with good industry standards and apply necessary information security techniques.

Maintenance: Remove.tech may, upon prior notice, take down the Site for scheduled maintenance, upgrades, or new releases.

Electronic Signatures: Any activities taken by the Customer while logged in and using the Account's password constitute the creation of a straightforward electronic signature by the Customer.

Security: The Customer agrees to keep their electronic signature private and is solely responsible for its security and personal use.

Ownership: All Intellectual Property Rights in the Services, Site, and related content are owned by Remove.tech and its licensors. No rights are transferred to the Customer.

Customer Property: All Intellectual Property Rights in Customer Data are owned by the Customer. The Customer grants Remove.tech an irrevocable, royalty-free, non-exclusive, sublicensable, worldwide license to: (a) use Customer Data and create derivative works from Customer Data to provide the Services; and (b) permit Remove.tech’s Affiliates, subcontractors, and service providers to use, copy, and create derivative works of the Customer Data insofar as such Affiliates, subcontractors, and service providers require to do so to fulfill Remove.tech’s obligations under the Agreement, including but not limited to displaying Customer Data to Users. The Customer warrants that: (i) no Customer Data infringes on any Intellectual Property Rights of any third party; and (ii) it has the necessary rights, permissions, and consents to submit Customer Data to Remove.tech and grant Remove.tech the right to use Customer Data to provide the Services.

License: Remove.tech grants a non-exclusive, non-transferable license to the Customer to use the Site and Services for its intended purpose.

Feedback: The Customer grants Remove.tech a perpetual, irrevocable, royalty-free, exclusive, and sublicensable worldwide license to use and incorporate into the Services any Feedback that the Customer provides to Remove.tech. Such Feedback will not be considered Customer Data or Confidential Information, and Remove.tech has the right to exploit the Feedback in any way without compensation.

Data Usage: Remove.tech is authorized to use all publicly available data and the data provided by the Customer for the purpose of searching for and removing infringements, which includes but is not limited to face recognition, image recognition, and other services.

Third-Party Providers: Remove.tech may use third-party providers to fulfill its services. By granting rights to Remove.tech, the Customer also grants these rights to third-party providers.

Fees: The Customer will pay all fees specified in the respective Order Form or Online payment information form (payment checkout form), and fees are based on Services purchased and not actual usage. All payment obligations are non-cancellable, and fees paid are non-refundable. Quantities purchased cannot be decreased during the Term of the Order Form.

Invoicing and Payment:

Payment and Collection of Applicable Taxes: All fees set forth in the Agreement are exclusive of applicable taxes and duties, including any taxes or VAT and/or applicable sales or use tax. Customer will provide Remove.tech with any information Remove.tech may reasonably request in order to determine whether Remove.tech is obligated to collect VAT, sales, or use tax from Customer, including Customer’s VAT or taxpayer identification number, as well as tax exemption certificate or comparable documents, if applicable.

General Disclaimer: The site, services, and any reports or deliverables are provided by Remove.tech to the customer on an “as is,” “as available” basis. Remove.tech does not make any warranty or representation of any kind, whether express, implied, or statutory, regarding the site, services, reports, or deliverables. This includes, but is not limited to, any warranty of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy. Access to the site and services provided free of charge, including as part of a trial, if any, is provided “as is” and exclusive of any warranty whatsoever.

Third-Party Information: Remove.tech does not verify the accuracy of Third-Party Information and does not accept any liability for any unavailability of or for errors or omissions. Customer is responsible for reviewing and confirming the content of Third-Party Information. If Customer accesses any third-party public website through the Services and/or through the Site, Customer must agree to the third-party's user or access agreement posted on those sites and is wholly responsible for ensuring compliance with such terms.

No Legal or Professional Advice: Remove.tech is not a law firm and is not providing legal advice as part of the Services. It is the responsibility of Customer to obtain necessary legal counsel on any information retrieved from the Site or Services. Any liability related to the content or preparation of a Report is limited to the refund of the fees for the Report paid by Customer.

Claims for damages and claims based on other liability regulations by the Customer, in particular recourse claims by the Customer, are generally excluded in the event of slight negligence of Remove.tech. In the event of gross negligence of Remove.tech, these shall be limited to the order value. Otherwise, these are limited to cases of blatant gross negligence and intent.

Claims of the Customer shall expire six months after knowledge of the damage and the party causing the damage, but in any case after three years from the act of infringement. This exclusion of liability does not apply to claims based on personal injury and on the basis of other non-dispositive liability provisions. All of the Customer's and Visitor's actions on the Site, as well as the results of those actions, are completely their responsibility.

If a breach of the provisions of the Agreement is brought about by events beyond the reasonable control of either the Customer or Remove.tech, then neither party is liable for the failure to perform (force majeure). A Customer affected by a Force Majeure event shall notify Remove.tech immediately, but at the latest after 3 days of the occurrence of such event, providing details of the Force Majeure event and its impact on the Customer’s ability to perform its obligations under this Agreement.

If, as a result of violation by the Customer of the current legislation governing the placement of information and objects of intellectual property on the Internet, Remove.tech will be charged a fine and/or other payments in court, the Customer undertakes to compensate Remove.tech for these amounts of money in full on the basis of the claims of the latter.

Term: The Agreement commences on the Execution Date and shall continue until all Order Forms have expired or have been terminated. The Term for each Service will be set forth in an Order Form for that Service or in the online checkout form. 

Termination: Either Party may terminate the Agreement for cause: (a) upon 30 days written notice to the other Party of a material breach if such breach remains uncured at the expiration of such 30-day period, or (b) immediately if the other Party becomes the subject of a petition of bankruptcy or any other proceeding relating to insolvency, receivership, liquidation, or assignment for the benefit of creditors.

Refund or Payment upon Termination: Termination does not relieve Customer of its obligation to pay fees payable to Remove.tech prior to the effective date of termination.

Obligation: Recipient shall keep any Confidential Information from or belonging to Discloser confidential using measures in accordance with good industry practice and will not disclose such Confidential Information to anyone except its employees and its Affiliates employees or full-time contractors bound by confidentiality obligations as is necessary for the provision of Services.

Exclusions: Confidential Information shall not include information: (a) which is in or becomes in the public domain, without any fault of the Recipient; (b) which was rightfully in the Recipient’s possession at the time of disclosure by the Discloser; (c) which is disclosed to the Recipient by a third party or third-party source without any obligations of confidentiality after the time of disclosure by the Discloser; or (d) which the Recipient can show, by documentary or competent evidence, to have been developed independently by the Recipient without using Confidential Information of the Discloser.

Permitted Disclosure: Notwithstanding the foregoing, Recipient may disclose Confidential Information of the Discloser to the extent required by a court of competent jurisdiction or other applicable governmental authority or as required by applicable law, provided that (insofar as legally permissible) Recipient uses reasonable efforts to notify the Discloser in advance of such disclosure so as to permit Recipient to request confidential treatment or a protective order prior to such disclosure. For the avoidance of doubt, disclosure of Confidential Information arising out of a security incident or data breach does not constitute a breach of either party’s obligations under this Clause 11.

Each Party shall comply with the provisions of the Data Protection Laws. See more in our privacy policy terms here: https://www.remove.tech/privacy-policy

Severability: If any part of this Agreement is found to be invalid or unenforceable in any situation or jurisdiction, it will not affect the validity or enforceability of the remaining terms or the offending term in other situations or jurisdictions.

Waivers: If either Party fails to enforce its rights or delays doing so, it does not waive those rights unless specifically stated in writing. This waiver does not apply to past or future matters unless specified.

Independent Contractors: The Parties are independent contractors. This Agreement does not create a partnership or joint venture between them.

Order of Precedence: In case of any conflict within the Agreement, the order of precedence is: the applicable Order Form, then the terms of service. 

Counterparts: The Agreement can be signed in multiple copies, each of which is considered an original. Together, they form one document.

Amendments: Changes to the Agreement are only effective if made in writing and signed by an authorized representative of each Party.

Assignment: Neither Party can transfer its rights or obligations under the Agreement without the written consent of the other Party, except as stated in the Agreement. Consent should not be unreasonably withheld. Each Party can assign the Agreement to an Affiliate or during a merger, control change, or asset sale.

Export Compliance: The Services and related technologies may be subject to export laws of the U.S., UK, Netherlands, and other relevant regions. Each Party confirms it is not listed on any government denied-party list, including OFAC. Customers must ensure that Users do not access or use Services in embargoed or restricted regions or in violation of export laws.

Compliance: Both Parties will adhere to all applicable laws in performing their duties under the Agreement, including laws related to anti-slavery, anti-bribery, and anti-corruption. If a violation occurs, the affected Party must inform the other promptly.

Force Majeure: Neither Party will be liable for delays or failures to perform due to force majeure, provided they notify the other Party in writing as soon as possible and strive to resolve the issue promptly.

Notices: All notices under the Agreement must be in writing and sent by email or registered mail to the specified addresses. Email notices to Remove.tech should be sent to hello@remove.tech, and to the Customer's email as listed in the Order Form. Registered mail should be sent to the address in the Order Form. Notices are considered delivered when received.

Sub-Contracting: Remove.tech may subcontract its duties if necessary, but remains responsible for its subcontractors' actions or omissions.

Entire Agreement: This Agreement, along with any Order Forms and product/service-specific terms, constitutes the entire Agreement between the Parties, replacing any previous agreements. Customer terms from other documents or dealings are excluded unless expressly agreed in writing.

Governing Law and Disputes: The Agreement is governed by Austrian law, with disputes resolved in Vienna, Austria. Parties agree to negotiate in good faith to settle disputes before resorting to litigation.

RemoveLabs GmbH
Am Heumarkt 4
1030 Vienna
AUSTRIA 

hello@remove.tech